CARE SOLUTIONS

Your added value
in After-Sales-Service

Care Solutions

Experts, Parts and Online Services

Expert knowledge, a reliable spare parts supply and online services are our contribution to your success.

We offer tailor-made packages that combine spare parts supply, service support and warp knitting expertise. Complemented by the possibilities offered through digitalisation, we take after-sales care to a new level.

A globally networked team with many years of experience in textile machinery and warp knitting processes is available to answer any warp knitting machine related questions.

We will also support you at any time with our in-depth knowledge about the mechanical and electrical components of our machines. Easy, prompt and targeted communication is important to us. This is made possible by our online platform, where you can access specific Care Solutions products or ask or book individual support.

To use all of our various online offers, machines must be connected to our network through k.ey.

Your Benefits:

 


  • The minimisation of unplanned machine stops thanks to regular scheduled health checks

  • Optimum utilisation of machine potential thanks to expert knowledge

  • Reduced machine idle times thanks to remote services

  • Reduction of waste thanks to material re-use related to spare parts


  • Transparent online offers for optimum planning

  • 24/7 access to the online platform with various solutions, including our WEBSHOP

Experts

Our experts are happy to help.

Competent employees of the KARL MAYER company with many years of experience will support you and your team when it comes to machine handling, maintenance and textile analysis. We always take your specific requirements into account. 

Book an individual appointment via our new online platform. You are also welcome to use the training options provided by our Academies. Our worldwide KARL MAYER Academies are excellently equipped with modern teaching materials, sample collections and training machines. 

>> KARL MAYER Academy

Parts

Order spare parts quickly and conveniently.

Quality, close proximity to our customers and fast response times are our priorities, especially when it comes to a reliable spare parts supply for your machine. 

Order virtually and benefit in real life, simply order your spare parts via mouse click or scan to order. Thanks to its comprehensive features, our WEBSHOP makes it easy to access spare parts and digital lapping data in seconds.

Our range of classic spare parts offers is completed by customised spare parts and service packages agreed individually with you.

>> WEBSHOP

Online Services

Our digital offer for customers who want even more.

Our online services offer you a completely new level of after-sales support. With Remote Service, contact can be made with our service department from the machine and data on the machine can be exchanged. Giving an efficient and fast way to receive online support regarding all aspects of the machine.

Via the newly developed online platform, you can access our Care Solutions support services in an incredibly easy and targeted way, and book individual support, as well as benefit from our expertise.

>> Learn more about our online Plattform
>> Video tutorials