Your added value
in After-Sales-Service

Care Solutions

Experts, Parts and Online Services

Expert knowledge, a reliable spare parts supply and online services are our contribution to your success.

We offer tailor-made packages that combine spare parts supply, service support and warp knitting expertise. Complemented by the possibilities offered through digitalisation, we take after-sales care to a new level.

A globally networked team with many years of experience in textile machinery and warp knitting processes is available to answer any warp knitting machine related questions.

We will also support you at any time with our in-depth knowledge about the mechanical and electrical components of our machines. Easy, prompt and targeted communication is important to us. This is made possible by our online platform, where you can access specific Care Solutions products or ask or book individual support.

To use all of our various online offers, machines must be connected to our network through k.ey.

Your Benefits:


  • The minimisation of unplanned machine stops thanks to regular scheduled health checks

  • Optimum utilisation of machine potential thanks to expert knowledge 

  • Reduced machine idle times thanks to remote services & spare parts support

  • Reduction of waste thanks to material re-use related to spare parts - for improved production sustainability

  • Transparent online offers for optimum planning

  • 24/7 access to the online platform with various solutions, including our WEBSHOP


Our experts are happy to help.

Our competent KARL MAYER employees with many years of experience will support you and your team when it comes to machine handling, maintenance and textile development. We always take your specific requirements into account.

You are also welcome to use the training options provided by our Academies. Our worldwide KARL MAYER Academies are excellently equipped with modern teaching materials, sample collections and training machines.

>> KARL MAYER Academy


Order spare parts quickly and conveniently.

Quality, close proximity to our customers and fast response times are our priorities, especially when it comes to a reliable spare parts supply for your machine.  

Order virtually and benefit in real life - simply order your spare parts via click. Thanks to its comprehensive features, our WEBSHOP makes it easy to access spare parts.


NEW! WEBSHOP -  More functions available

  • Offer to Order function
  • Delivery status tracking
  • “My Parts list” for easy reordering


Online Services

Our online solutions - a completely new level of after-sales support

NEW! Customer Portal “myKM.ON” 

Designed to provide you with an easy-to-use platform for accessing your account information and managing your services.

NEW! E-Learning modules

Designed to give you an individual learning program anytime & anywhere. 

Remote Service - reduce overall costs

Eliminating the need for on-site visits, remote support allows technicians to speed up the resolution process and minimize your machine downtime.


>> Learn more about our online Platform
>> Video tutorials