Customer Portal

Your Cockpit for your daily business: always up to date

The KARL MAYER Customer Portal is the central entry point to the digital world of the KARL MAYER GROUP. With our single sign-on solution, you can access all your digital solutions, products, and services across after-sales and machinery operations with just a single, personalized login.

True to the motto “Best in Class”, we offer you a customized platform in 12 languages with many features for your daily business. With our responsive design concept, you also benefit from enhanced flexibility. The Customer Portal is accessible 24/7 on all devices and web browsers and impresses with its user-friendly, intuitive navigation.

By connecting to our cloud system, the data from your networked machines and software products is available in real time at all times. The Customer Portal provides a platform that delivers essential insights into your company’s production metrics. Data and key figures are displayed in “Dashboards”, allowing for real-time monitoring and tracking. With a special user authorization concept, you can also share your dashboards with colleagues in your company. This feature facilitates collaborate on service tickets or spare parts orders.

Configure your Customer Portal home page according to your individual needs by creating custom favorites or arranging dashboards in predefined areas. In addition to an extensive range of digital solutions and products, you can book personalized services and support solutions, such as “Machine Health Check,” “Connectivity Package,” or “digitalization solutions for your business.”

Make the Customer Portal your daily companion and experience the benefits of a connected, digital future with the KARL MAYER GROUP!

 

Standard Features 

WEBSHOP

Access our WEBSHOP and order original spare parts quick and easy and use your machine manuals and interaktive spare part catalogue.

my Parts Orders

Display of all your spare parts orders, offers and free of charge deliveries in the last few days.

my Service Tickets

Do you need help with your KARL MAYER machine? Create a digital service ticket in just a few steps and  always be up to date about the status.

my Academy & Trainings

Book professional E-Learnings, webinars and on-site trainings with KARL MAYER experts.

my Textile News

Read the latest articles about KARL MAYER’s textile, machinery and services.

Additional Features for your CONNECTED machines

Remote Service

Eliminating the need for on-site visits, remote support allows technicians to speed up the resolution process and minimize your machine downtime.

Dashbaord

A Dashboard for control & access to status information of your connected machines, to keep an overview and monitor the whole production.

CORE Lite

CORE LITE is a browser-based lapping editor that enables patterning in the cloud to edit your patterns anywhere and anytime.

Energy Efficiency Solution "EES"

Dashboard that allows you to get insights into your machine energy and power consumption, such as energy per day, per article, per rpm and gives you an overview of your CO2 footprint or energy costs.

"The Customer Portal is to become the central access for our customers into the digital KARL MAYER world and an integral part of their daily work"

Tobias Rudy
Tobias Rudy Project Manager Digitalization / Warp Knitting
KARL MAYER STOLL Textilmaschinenfabrik GmbH Germany
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