KARL MAYER India Pvt. Ltd. has been operating since the beginning of 2009 to support KARL MAYER’s customers in India. This service organisation, set up recently by KARL MAYER, is intended to integrate the service teams of newly acquired Benninger, Sucker and Griffin into the company’s own operations, and will cooperate closely with this international company’s service centres in Asia. There are now four of these:
With the setting-up of KARL MAYER India Pvt. Ltd., KARL MAYER has expanded its service activities in India and supports all its own warp preparation machines as well as the machines that had previously been installed by Benninger, Sucker and Griffin.
Organisation of the new service centres
KARL MAYER India Pvt. Ltd. is located in the same offices as KARL MAYER’s agent in Mumbai, A.T.E, which also organizes and takes responsibility for the machine sale. The head of KARL MAYER Hong Kong, Kevin Socha, is also the managing director of the new company, and Datta Sidgiddi, the regional service manager, is responsible for coordinating the service engineers’ call-outs. These experienced machine specialists go out on service jobs from the technical support centres in the textile centres of Mumbai, Pune and Ahmedabad. The service engineers have been cross-trained to support the entire extended range of KARL MAYER’s warp preparation machinery. They constantly update their qualifications to ensure that their knowledge is always up-to-date, and to guarantee that the service meets the high quality standards expected by the client.
Range of services
The new service centre in India offers a full package of KARL MAYER services. Generally speaking, this technical support covers installation, commissioning and utilisation of the machines - both during and after the guarantee period.
The service engineers are responsible for assembling the machine during installation, for starting-up the machine for the first time and checking that it is running correctly, and for staff training. To ensure that they can handle the technology efficiently, the employees and customers are also trained in the operation and maintenance of the machines and also on safety issues and ordering spare parts.
Once the machines are up and running, the team at KARL MAYER India Pvt. Ltd. continues to be available for providing technical support. The experienced service engineers ensure that the machines that have been installed operate for many years to the full satisfaction of their clients. A service hotline is available so that the machine users can contact the specialists:
The client can access the KARL MAYER Teleservice system if he requires assistance urgently. This support is available via the World Wide Web for every machine equipped with the KAMCOS® system, and covers a range of options from direct help to self-help. These include sending a service request via the Internet direct to the service centre, fault analyses, and programming of the drive parameters. The fault can usually be rectified via the Internet, and this is always an advantage, since it saves time as well as costly service call-outs.
KARL MAYER also offers its clients in India annual maintenance plans to prevent production breakdowns caused by wear from happening in advance. This package of measures includes routine inspections, training courses and, if required, machine appraisal.
In addition to its service operations, KARL MAYER India Pvt. Ltd. also assists with supplying the necessary spare parts.
All in all, this enables KARL MAYER to provide the right service at the right time in the right place – and this not only applies to Indian weaving mills that are set on course for growth, but also to warp knitting mills which are hoping to gain more ground.