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KARL MAYER CONNECT App– the access to more efficient technical support

KARL MAYER CONNECT will be available as of July 2016

The monitoring of production data is becoming more and important in modern manufacturing operations. Furthermore, in view of tight processing schedules, unplanned machine stoppages are also expensive and have to be dealt with as quickly as possible.

In this case, the first step is to make absolutely clear what the problem is. The machine manufacturer’s technical support personnel need the customer to supply all the relevant data relating to the situation on site, and this must be done without any mistakes, and as clearly and quickly as possible. KARL MAYER has developed the special KARL MAYER CONNECT app to provide fast and efficient communication between the machine operators and the technical support specialists. From July 2016 onwards, it will be possible to download the app onto smartphones and tablets from the Apple Store, Google Play and 360 Mobile Assistant for Android devices in China. This new service is available in two stages and is easy to use. The menu navigation system is intuitive and is familiar to users of mobile devices.

 

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